R Allys Transfer is committed to delivering a premium transport experience built on reliability,
professionalism and customer care. Our services include airport transfers, corporate travel, wedding
transport, event transport, stretch limousine hire and group transfers.All services are provided subject
to vehicle availability, road conditions, weather conditions, operational requirements and safety
considerations.R Allys Transfer reserves the right to refuse or cancel any booking where it is
reasonably necessary for safety, operational, compliance or risk management reasons.
R Allys Transfer reserves the right to determine and adjust pricing where reasonably required to
reflect operating costs, supplier pricing, fuel costs, toll increases, labour costs, vehicle availability
and market conditions.
Pricing may vary during peak demand periods including weddings, major events, holiday periods
and last minute bookings.
Where pricing errors occur due to human error or system error, R Allys Transfer reserves the
right to correct the pricing prior to service delivery.
All pricing decisions are made in good faith to ensure services remain sustainable while
maintaining fair and competitive pricing.
Because vehicles and chauffeurs are reserved exclusively, cancellation charges apply based on
notice provided.
Standard Vehicles (Sedan SUV People Mover)
More than 24 hours notice: Full refund minus 5 percent processing fee.
24 to 12 hours: 25 percent cancellation fee.
12 to 6 hours: 50 percent cancellation fee.
6 to 3 hours: 75 percent cancellation fee.
Less than 3 hours or no show: 100 percent charge.
Minibus and Coach Bookings
Due to advance operational commitments.
More than 72 hours: Full refund minus 10 percent admin fee.
72 to 24 hours: 25 percent charge.
24 to 12 hours: 50 percent charge.
Less than 12 hours: 100 percent charge.
Stretch Limousine
Bookings Due to limited availability.
More than 7 days: Full refund minus 15 percent admin fee.
7 days to 48 hours: 50 percent cancellation fee.
Less than 48 hours: 100 percent charge.
Wedding bookings require advance planning and exclusive vehicle allocation.
Standard Wedding Vehicles:
More than 14 days: Full refund minus 10 percent administration fee.
14 days to 7 days: 20 percent cancellation fee.
7 days to 48 hours: 50 percent cancellation fee.
Less than 48 hours: 100 percent charge.
Stretch Limousine Wedding Bookings Due to limited vehicles and high demand:
More than 14 days: Full refund minus 15 percent admin fee.
14 days to 7 days: 25 percent cancellation fee.
Within 7 days: 50 percent refunded.
Within 48 hours: 100 percent charge.
These charges reflect industry standard event transport practices.
A booking is considered a no show where:
Passenger does not attend pickup location
Passenger cannot be contacted
Passenger is delayed beyond waiting time
Passenger refuses service
No shows are charged 100 percent of the booking.
Refunds are assessed based on booking type, notice provided and operational costs incurred.
Full refunds may apply where:
R Allys cancels service
Vehicle unavailable
Major operational failure
Partial refunds may apply where costs have been incurred.
Refunds generally do not apply where:
Customer fails to attend
Incorrect details provided
Cancellation outside policy
Service refused due to behaviour
Customer unreachable
Approved refunds are processed within 5 to 10 business days. Refunds are returned to the original
payment method.
Complimentary waiting time includes:
15 minutes standard pickups
30 minutes domestic flights
60 minutes international flights
45 minutes cruise terminals
Waiting charges apply after this period.
Flights are monitored where flight numbers are provided.
Public holiday pricing may be up to 200 percent due to staffing costs.
A 25 percent surcharge applies between 10pm and 6am.
Corporate agreements may vary.
Child restraints must be requested at booking.
A $30 relocation and handling fee applies.
Parents remain responsible for ensuring correct installation.
Drivers may assist however are not certified installers.
R Allys Transfer reserves the right to refuse service where passengers:
Are intoxicated
Are aggressive
Damage property
Present safety risks
Customers are responsible for cleaning and repair costs.
Severe cleaning may incur professional cleaning fees and vehicle downtime charges.
Where operationally necessary R Allys Transfer may provide an equivalent vehicle. Equivalent means similar passenger capacity and comfort level.
Service Delays R Allys Transfer is not responsible for delays caused by:
Traffic
Weather
Road incidents
Flight disruptions
Government restrictions
We always attempt to minimise disruption.
Our chauffeurs are selected for professionalism and safety.
They are trained to deliver a respectful and discreet service experience.
Chauffeurs may refuse unsafe reques
Items are carried at owner risk. We will attempt recovery but cannot guarantee it.
Return delivery costs may apply.
R Allys Transfer collects information necessary to deliver services.
Information may include:
Name
Phone
Email
Booking details
Payment details Information is stored securely and not sold.
Information may be shared only with parties required to deliver services.
Customers agree not to initiate payment disputes without first contacting R Allys Transfer.
Where a chargeback is initiated without reasonable cause R Allys Transfer reserves the right to
recover associated costs.
To the extent permitted by law R Allys Transfer is not liable for indirect losses including:
Missed flights
Missed events
Business losses
Accommodation costs
Liability is limited to the value of the affected service.
Australian Consumer Law rights remain unaffected.
These Terms are governed by Queensland Australia law.
R Allys Transfer may update policies periodically. Latest version will always appear on the website
R Allys– Australia’s Chauffeur Service (R Allys) and its associated Operators and Licensees are not common carriers and may refuse to carry any person(s) without giving reason. R Allys and each Operator and Licensee is responsible for services provided by it and has no liability for any other services.
It is the hirer’s responsibility to read the FULL TERMS & CONDITIONS closely as confirming a booking confirms you accept and are bound by the TERMS & CONDITIONS.
Subject to the terms, R Allys, its Operators and Licensees, have no responsibility for costs or losses including missed flights or travel connections, resulting from diversion, substitution, alterations, cancellations, delay’s or booking errors. It is the hirer’s responsibility to advise of any changes as full costs may be incurred.
Passengers must comply with all laws and regulations in the state they are traveling and with the instructions of R Allys its Operators and Licensees.
Except as otherwise provided by these terms, and to the extent permitted by law:
(a) R Ally’s, its Operators and Licensees, are not liable for death of or injury to any person, for loss or damage to luggage or goods, for delay’s, or for consequential or other loss of any kind, arising directly or indirectly from negligence or omission or some other cause in connection with provision or non-provision of any services and
(b) Is not liable for inaccuracy in any information concerning transport services or its prices.
Any changes/amendments to your booking after confirmation can only be accepted subject to availability. R Allys Transfer its Operators and Licensees, reserves the right to charge an amendment fee in respect of any change to your booking, in addition to any other applicable charges in relation to the amendment.
Food & beverages, excluding bottled water, are not to be consumed in the vehicle.
Credit card surcharges may apply at the discretion of the local Customer Service Centre at which the service has taken place.
We at R Allys Transfers, process and store your credit card details according to our privacy policy. For every booking credit/debit card details are required as a part of the booking process which are kept securely. We may use the credit card to process any additional charges such as additional waiting times, tolls, no-shows and for damages that may occur during the travel. A complete tax invoice will be provide and the client will be notified before processing the payment for any additional costs.
When the service is purchased with a credit card, purchaser agrees to make payment in full, when billed or any extended payments in accordance with the standard policy of the issuer of the credit card.
Our chauffeurs will at all times drive at safe and sensible speeds and in accordance with legal speed limits, traffic and current road conditions and furthermore the driver reserves the right to deny access to a venue they feel may put the passengers and vehicle in an unsafe situation.
You, the client, are liable for any charge levied by R Allys Transfer its Operator or Licensees in respect of any damage caused to a vehicle due to your instructions or any directions you give to the driver or chauffeur. The driver or chauffeur reserves the right to evict any clients from the vehicle due to any inappropriate or unruly behaviour. No refund will be offered in these circumstances.
In the event of extra charges or extensions (refer above) the passenger is to immediately pay the extra charge to the chauffeur either prior to or upon completion of transfer. Additional charges can be charged back to your R Allys Transfer account or your credit card if this was used to secure the booking originally.
R Allys Transfer its Operators and Licensees are insured for passenger travel. This insurance is for public liability and NOT travel insurance. Although every effort will be made to ensure the safe keeping of personal property, we do not accept liability for loss or damage of personal items. Please check that you have sufficient coverage for any personal property that is brought onto our vehicles.
R Allys Transfer & its Operators and Licensees will not assume liability for any lost or misplaced personal property. In the event the customer leaves personal items in the vehicle R Allys Transfer & its Operators and Licensees shall try to deliver any items back to the Customer at their expense or the item/s may be collected from our Customer Service Centre.
Our sedan’s maximum luggage limitations are two (2) normal sized suitcases (check in size for a plane) plus two (2) piece of hand luggage/soft luggage (carry-on for a plane) or one (1) large suitcase plus one (1) set of Golf Clubs and one (1) soft luggage. Customers should consider booking a larger vehicle such as a People Mover with trailer if they have more luggage than a sedan can accommodate. Additional luggage transfer will incur further cost to the client, price on application at the time of booking. No suitcases will be transported inside the passenger area of the vehicle due to transport regulations & safety concerns.
Additional charges will apply for all extra pickup/set downs required en-route unless already quoted.
Please be assured that R Allys Transfer, its Operators and Licensees, will take every reasonable safeguard to achieve an on time service, however in the unlikely event of our chauffeurs being late due to circumstances howsoever caused, no liability will be accepted by R Allys Transfer its Operators and Licensees.
Pets are not permitted in the vehicles, with the exception of “guide or hearing dogs’’ and a blanket/mat must be provided by the passenger travelling.
Prices are current at the time of quotation and subject to availability at the time of booking. All quoted prices include GST. R Allys Transfer, its Operators & Licensees, reserves the right to pass on, without notice, any increases that may occur in any applicable airport charges, road & bridge tolls, entry fees or parking charges. Airport delays on location waiting: in regard to airport pickups, R Allys Transfer its Operators and Licensees will monitor all aircraft movements. If passengers are delayed after arriving at the terminal, additional fees may apply for each additional 5 minutes or part thereof.
See the Waiting Time section of the Terms & Conditions.
Under Australian laws, it is compulsory that all passengers wear seat belts where fitted at all times when the vehicle is in motion.
A deposit or 50% payment is required at the time of booking for Special Occasions such as, Weddings, School Formals, Sporting Events and Concerts. If a deposit has been made, full payment is required prior to the date of travel. Surcharges may apply to such events.
Credit card details are required to secure all bookings.
R Allys Transfer, its Operators and Licensees, reserve the right to use the services of other approved hire car/limousine/bus service providers as required. These operators have been pre-qualified by R Allys Transfer and deemed to be of a sufficient quality to provide services on R Allys Transfer’ behalf. These providers, for the duration of the booking, remain under the supervision of R Allys Transfer, its Operators and Licensees, at all times.
Cancellation charges will apply when:
The following cancellation policy applies for weddings:
R Allys Transfer offers well above industry-standard complimentary waiting time for all bookings.
Complimentary waiting time is applied as follows:
Below waiting time rates apply to all major Australian cities.
Waiting time is charged in 5-minute increments once any complimentary waiting time has been exhausted.
Below waiting time rates include GST.
Waiting time rates apply to ALL R Allys Transfer accounts, as well as individual bookings via the R Allys Transfer website, unless otherwise specified on your individual rate sheets and/or contracts.
Vehicle Type | Per Minute Rate | 5-Minute Rate | Hourly Rate |
Executive Sedan | $1.40 | $7.00 | $84 |
Premium Sedan | $1.60 | $8.00 | $96 |
Premium SUV | $1.60 | $8.00 | $96 |
Luxury People Mover (6-7 seats) | $1.65 | $8.25 | $99 |
Luxury Minibus (8 – 14 seats) | $2.00 | $10.00 | $120 |
15 – 24 Seat Bus | $2.50 | $12.50 | $150 |
Large Coaches | $3.50 | $17.50 | $210 |
*All flights are tracked via radar and complimentary waiting times only begins from the moment the plane lands, regardless of any flight delays.
Some surcharges may apply on public holidays, check with the Customer Service Centre when making bookings.
Typically, surcharges will be incurred on Christmas Day and New Years Eve / New Years Day in most cities. Surcharges do not often apply in most major cities during other public holidays.
A 25% Surcharge applies for all vehicle type bookings that begin between midnight and 04:59hrs.
*Certain contracts or rate schedules may contain different terms to those listed above. The terms contained within valid and current contracts and/or rate schedules will supersede the above terms with respect to After Hour Surcharges.
As R Allys Transfer is classified as a pre-booked service, there is an expectation under the law that there is sufficient notice for a child restraint to be fitted, unlike the nature of taxi services.
Therefore, all children under the age of 8 years must be seated in a Baby Capsule, Baby Seat or Booster Seat as determined by Australian Law.
There is a standard $22 relocation and fitting fee for baby capsules, baby seats and booster seats per booking – not per seat.
Whilst all care will be taken by chauffeurs to install child restraints safely, parents/caregivers are strongly encouraged to check these prior to the start of the journey and amending as and where required. Chauffeurs have training in installing child restraints, however they are not professional fitters and the parent/caregiver of the child should be maintaining their child’s safety in the same they would in their own vehicle.
Maximum liability, if accepted, will be limited to a refund for the trip in question. All care will be taken, but no liability will be assumed. No claim for liquidated damages, consequential loss for any other costs will be assumed.
R Allys Transfer its Operators and Licensees shall be under no liability whatsoever to the Customer for any indirect loss and/or expense (including loss of profit) suffered by the Customer arising out of a breach by R Allys Transfer its Operators and Licensees of this contract.
www.RAllys.com.au is the website of R Allys Transfer. By using this site and/or the individual Customer Service Centres, you agree to the terms and conditions and privacy policy. The Privacy Policy relates to the collection and use of personal information you may provide to us through your contact on the website. Your continued use of our website and its facilities constitutes your acceptance of the terms and conditions. R Allys Transfer believes the information in the website is correct. R Allys Transfer disclaims all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient relying on anything contained in or omitted from our website or publication.
Your personal information is used for the hiring of R Allys Transfer services and used for that purpose alone. By entering the R Allys Transfer secure website booking facility, you understand that all information provided by you is your sole responsibility and R Allys Transfer accepts no responsibility for any incorrect information provided in respect to the hiring made through this facility. It is not given to a third party except where the purpose relates to fulfilling the obligations of your hiring. Your personal information may be retained for use in future bookings. If at any time you believe the information is incorrect, you may contact us to have it corrected.
Credit Card details are stored securely for the purpose as outlined in our terms and conditions of hire. R Allys Transfer staff its Operators and Licensees are obliged under the Confidentiality Deed to keep personal information secure.
R Allys Transfer may be obliged to surrender your personal information to regulatory authorities and law enforcement officials in accordance with the applicable law. Personal information may also be disclosed to identify, contact or bring legal action against anyone damaging, injuring or interfering with our rights or property.
In the event of any outstanding invoices remaining unpaid beyond the stipulated payment terms, a debt collection fee of 25% shall be levied on the total outstanding amount. This fee covers the costs associated with pursuing and collecting overdue payments.
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