Terms & Conditions

R Ally's Tours and Transfers provides premium chauffeur and transport services across Australia. These Terms, Booking Conditions and Service Policies outline how our services operate and form the agreement between R Ally's Transfers and the customer. By making a booking with R Ally's Tours and Transfers, you confirm that you have read and accepted these Terms and Conditions.

R Ally's Tours and Transfers is committed to delivering a premium transport experience built on reliability, professionalism and customer care. Our services include airport transfers, corporate travel, wedding transport, event transport, stretch limousine hire and group transfers.

All services are provided subject to vehicle availability, road conditions, weather conditions, operational requirements and safety considerations. R Ally's Transfers reserves the right to refuse or cancel any booking where it is reasonably necessary for safety, operational, compliance or risk management reasons.

A booking is considered confirmed once written confirmation or an invoice has been issued and payment or deposit has been received.

Customers are responsible for ensuring booking details are correct at the time of confirmation, including pickup details, passenger numbers, contact information, luggage requirements and timing requirements.

R Ally's Transfers cannot be responsible for service failures caused by incorrect booking information.

Changes to bookings should be requested as early as possible. Changes may result in price adjustments.

All prices are in Australian Dollars and include GST unless otherwise stated. Pricing is based on booking details provided at confirmation.

Additional charges may apply where booking details change or additional services are required. Additional charges may include waiting time, additional stops, extended service duration, tolls, parking, airport fees, after hours services, public holidays, cleaning or damage costs.

R Ally's Transfers reserves the right to determine and adjust pricing where reasonably required to reflect operating costs, supplier pricing, fuel costs, toll increases, labour costs, vehicle availability and market conditions.

Pricing may vary during peak demand periods including weddings, major events, holiday periods and last minute bookings.

Where pricing errors occur due to human error or system error, R Ally's Transfers reserves the right to correct the pricing prior to service delivery.

All pricing decisions are made in good faith to ensure services remain sustainable while maintaining fair and competitive pricing.

Payment may be required at booking or prior to service. Corporate clients may receive account facilities subject to approval. Invoices must be paid within agreed terms.

R Ally's Transfers reserves the right to suspend services where accounts remain unpaid.

Customers authorise R Ally's Transfers to charge the nominated payment method for booking charges and any applicable additional charges.

Because vehicles and chauffeurs are reserved exclusively, cancellation charges apply based on notice provided.

Standard Vehicles (Sedan, SUV, People Mover):

More than 24 hours notice: Full refund minus 5% processing fee.

24 to 12 hours: 25% cancellation fee.

12 to 6 hours: 50% cancellation fee.

6 to 3 hours: 75% cancellation fee.

Less than 3 hours or no show: 100% charge.

Minibus and Coach Bookings:

More than 72 hours: Full refund minus 10% admin fee.

72 to 24 hours: 25% charge.

24 to 12 hours: 50% charge.

Less than 12 hours: 100% charge.

Stretch Limousine:

More than 7 days: Full refund minus 15% admin fee.

7 days to 48 hours: 50% cancellation fee.

Less than 48 hours: 100% charge.

Standard Wedding Vehicles:

More than 14 days: Full refund minus 10% administration fee.

14 days to 7 days: 20% cancellation fee.

7 days to 48 hours: 50% cancellation fee.

Less than 48 hours: 100% charge.

Stretch Limousine Wedding Bookings:

More than 14 days: Full refund minus 15% admin fee.

14 days to 7 days: 25% cancellation fee.

Within 7 days: 50% refunded.

Within 48 hours: 100% charge.

A booking is considered a no show where: the passenger does not attend the pickup location; the passenger cannot be contacted; the passenger is delayed beyond the waiting time; or the passenger refuses service.

No shows are charged 100% of the booking.

Refunds are assessed based on booking type, notice provided and operational costs incurred.

Full refunds may apply where: R Ally's Transfers cancels the service; the vehicle is unavailable; or there is a major operational failure.

Partial refunds may apply where costs have already been incurred.

Refunds generally do not apply where: the customer fails to attend; incorrect details were provided; cancellation falls outside policy; service is refused due to behaviour; or the customer is unreachable.

Approved refunds are processed within 5 to 10 business days and are returned to the original payment method.

Complimentary waiting time includes: 15 minutes for standard pickups; 30 minutes for domestic flights; 60 minutes for international flights; and 45 minutes for cruise terminals.

Waiting charges apply after this period. Flights are monitored where flight numbers are provided.

Public holiday pricing may be up to 200% due to staffing costs. A 25% surcharge applies between 10pm and 6am. Corporate agreements may vary.

Child restraints must be requested at booking. A $30 relocation and handling fee applies.

Parents remain responsible for ensuring correct installation. Drivers may assist, however they are not certified installers.

R Ally's Transfers reserves the right to refuse service where passengers are intoxicated, are aggressive, damage property, or present safety risks.

Customers are responsible for cleaning and repair costs. Severe cleaning may incur professional cleaning fees and vehicle downtime charges.

Where operationally necessary, R Ally's Transfers may provide an equivalent vehicle of similar passenger capacity and comfort level.

R Ally's Transfers is not responsible for delays caused by traffic, weather, road incidents, flight disruptions, or government restrictions. We always attempt to minimise disruption.

Our chauffeurs are selected for professionalism and safety. They are trained to deliver a respectful and discreet service experience. Chauffeurs may refuse unsafe requests.

Items are carried at the owner's risk. We will attempt recovery but cannot guarantee it. Return delivery costs may apply.

R Ally's Transfers collects information necessary to deliver services (name, phone, email, booking details, payment details). Information is stored securely and not sold. Information may be shared only with parties required to deliver services. See our full Privacy Policy for further detail.

Customers agree not to initiate payment disputes without first contacting R Ally's Transfers. Where a chargeback is initiated without reasonable cause, R Ally's Transfers reserves the right to recover associated costs.

To the extent permitted by law, R Ally's Transfers is not liable for indirect losses including missed flights, missed events, business losses, or accommodation costs.

Liability is limited to the value of the affected service. Australian Consumer Law rights remain unaffected.

These Terms are governed by Queensland, Australia law.

R Ally's Transfers may update policies periodically. The latest version will always appear on the website.

R Ally's Australia's Chauffeur Service and its associated operators and licensees are not common carriers and may refuse to carry any person(s) without giving reason.

It is the hirer's responsibility to read the full Terms & Conditions closely, as confirming a booking confirms you accept and are bound by these Terms & Conditions.